FAQ
FAQ
We serve industries such as petroleum, chemical industry, pharmaceutical industry, chemical fiber, aerospace, metallurgy, water treatment, food and beverage, coal chemical industry, automotive exhaust treatment, etc.
Q:How does your company calculate freight charges?
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Shipping costs are determined by the mode of transport you select. Express delivery is typically the fastest but also the most expensive option, whereas sea freight serves as the optimal solution for bulk shipments. An accurate quotation can only be provided once detailed information—such as quantity, weight, and shipping method—is known. Please contact us for further details.
Q:Does your company provide samples?
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We are pleased to offer complimentary samples for your testing and inspection purposes. However, the shipping costs for the samples will be borne by your side.
Q:Is your company able to provide material certificates?
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Yes. We are capable of furnishing material certificates in accordance with your requirements.
Q:Does your company offer price discounts for large orders?
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Affirmative. Please contact our sales representative to discuss this matter in detail.
Q:Is it possible to customize dimensions, filtration accuracy, or connection interfaces at your company?
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Yes, we do support customization. Based on customer requirements and design drawings, we can manufacture metal filters in various specifications, including customized dimensions, filtration precision, and different connection interfaces such as flanged, threaded, or quick-connect types.
Q:Does your company provide a comprehensive quality assurance system?
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Affirmative. We hold a suite of authoritative international certifications, including ISO 9001, ISO 45001, ISO 14001, IATF 16949 (automotive industry quality systems), and AEO customs certification, among others. Our stringent quality management and standardized production processes fully comply with global industrial and export requirements.
Q:What is the proper method for cleaning stainless steel filter elements?
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Our stainless steel filter elements are compatible with backwash, acid-alkaline cleaning (followed by thorough rinsing to prevent fatty acid contamination), and ultrasonic cleaning.
Q:Does your company support on-site factory visits?
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Yes. We have over 20 years of production experience and our own factory. We welcome your visit.
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